3. REFUND & RETURN POLICY
Refund & Return Policy
Last updated: [DATE]
At Reprime, we want you to feel completely confident in your purchase. If you are not satisfied, we are here to help.
Our 90-Day Money-Back Guarantee
We stand behind our products with a 90-day money-back guarantee. If you are not happy with your purchase, you may request a refund within 90 days of receiving your order.
How to Request a Refund or Return
To start a refund or return, simply email us at info@try-reprime.com with the following:
- Your order number.
- The name and email used to place the order.
- A short note explaining the reason for your request.
Our team will review your request and reply with the next steps, including the return address if a return is required.
Refund Processing
Once your return has been received and approved, your refund will be processed within 7 days. Refunds are issued to your original payment method. Please note that it may take additional time for your bank or card provider to reflect the refund.
Important Notes
- Please contact us before returning any item, so we can guide you through the process.
- Refund requests must be made within the 90-day window.
- For hygiene and safety reasons, we are unable to accept returns of opened products unless covered by our money-back guarantee.
- Original shipping costs may be non-refundable, where applicable.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please email us at info@try-reprime.com within 7 days of delivery, including a photo of the item. We will make it right with a replacement or refund.
Contact Us
For any questions about refunds or returns, please email us at info@try-reprime.com.